Privacy Policy

This policy applies to the Festival Buddy app for iPhone and Android (“the App”), your festival companion. Festival Buddy was previously called “Camper Calling Unofficial”; it is the same app under a new name, and this policy covers it on both platforms.

Summary

The App is designed to work offline once loaded, and contains no advertising, no advertising SDKs and no cross-app tracking. To back up your ratings across devices, to let you share with friends if you choose to, and to show festival organisers which acts were well received, the App stores a small amount of data using Google Firebase. You can use the App without signing in, and you can delete everything at any time from within the App.

Data We Collect

• Your ratings — the artist likes/stars you set, and your optional post-event “how was this set?” ratings.
• Your line-up — which performances and activities you have added to My Lineup. Reminders you set are stored on your device only and are not sent to us.
• An anonymous account identifier — when you first open the App we create an anonymous account (a random ID) so your ratings can sync and be restored. This is not linked to your real identity unless you choose to sign in.
• Optional demographics — if you choose to provide them, a coarse age band (e.g. “25–34”) and gender. These are optional, can be set to “Prefer not to say”, and can be changed or cleared at any time. We never ask for your date of birth.
• If you choose to sign in with Apple or Google — your name and email address, used only to create and recover your backup account. Sign-in is optional; anonymous use never requires it.
• If you use Friends — a share link token, the display name you give a friend, and the link between your two accounts. Once you and another person are connected, they can see the acts you have rated and added to your line-up, and you can see theirs. You can remove a friend at any time, which ends that sharing.
• Basic usage totals — for each day you open the App we store a count of how many times it was opened and roughly how many seconds it was on screen, along with the festival edition you were viewing and the app version. This is used to understand how much the App is actually used. It is stored under your own account, contains no record of what you looked at or tapped, and is deleted when you delete your account.
• Notification token — if you allow notifications, a push token so the App can send reminders and festival announcements to your device.
• If you leave a tip — the transaction identifier, tier, amount, currency and date. The payment itself is handled entirely by Apple or Google; we never see your card or payment details.
• If you contact us or report a problem — the name, email address and message you enter, plus the app version and device model, so we can reply and reproduce the issue.

How We Use It

• To save your ratings and line-up and restore them when you reinstall the App or move to a new device.
• To share your ratings and line-up with people you have explicitly added as friends.
• To produce aggregate, anonymous statistics (counts and average scores only) so festival organisers can see which acts were most popular, including broad age/gender breakdowns. These aggregates contain no names, accounts, or identifiers, and answers marked “Prefer not to say” (or left blank) are excluded from the breakdowns.
• To understand overall usage of the App — how many people open it and for how long, in total. These figures are only ever looked at in aggregate.
• To send you the reminders and announcements you have opted into, and to reply to messages you send us.

We do not sell your data, use it for advertising, or share it with third parties for their own marketing.

Data We Do Not Collect

• No location data of any kind. The App does not ask for or use your location.
• No advertising identifiers (IDFA) or device fingerprinting.
• No third-party advertising or cross-app tracking.
• No record of individual screens, taps or browsing behaviour. The usage totals described above are counts and durations only — we do not build a profile of what you look at.

Third-Party Services

The App uses Google Firebase (Authentication, Cloud Firestore, Cloud Functions and Cloud Messaging) as a data processor to store, sync and deliver the data described above, and offers Sign in with Apple and Google Sign-In as optional ways to back up your account. On Android, the App also uses Firebase Crashlytics, which collects crash diagnostics (device model, operating system version, and the state of the app at the moment it crashed) so faults can be fixed. Tips are processed by Apple’s App Store or Google Play Billing. On iPhone, if you choose to build a playlist, the App uses Apple Music with your permission; that exchange happens between your device and Apple. These providers process data under their own terms. We do not use Firebase Analytics, Google Analytics, or any advertising SDK.

Legal Basis (UK/EU GDPR)

Where UK/EU data protection law applies, we rely on your consent for optional demographics (which you can withdraw at any time by clearing them), for notifications, and for sharing with friends (which you start and can end at any time); and on our legitimate interest in providing rating backup/restore, keeping the App working, and producing anonymous aggregate insights for festival organisers. You can object to processing or request access, correction, or erasure of your data.

Data Retention & Your Rights

Your ratings, line-up and profile are kept while your account exists. You can permanently delete your account and all associated data at any time from within the App — on iPhone, Info → Account & Backup → Delete account & data; on Android, Settings → Delete account and data. This removes your ratings, line-up, demographics, friend connections, usage totals, notification token and account from our systems. Signing out simply returns the App to anonymous use. Aggregate statistics that contain no identifying information are retained, as they cannot be linked back to you.

Children’s Privacy

The App can be used without providing any personal information, and demographics are always optional. We do not knowingly collect personal data from children, do not run targeted advertising, and do not use third-party ad SDKs. If you believe a child has provided personal information, please contact us so we can delete it.

Changes to This Policy

If this policy changes, we will update this page. Your continued use of the App after changes take effect constitutes acceptance of the revised policy.

Contact

If you have questions about this policy or wish to exercise your data rights, contact the developer at info@ten13.co.uk.

Last updated: 5 August 2026